Support & FAQs

Here's everything you will need to get up to speed with our system...

About Open Ear Most - common questions about the Open Ear platform

Do I need a PRS / PPL license to play music in my venue? If you play any type of music in your shop or business premises you will be required by law to have both a PRS (Performing Rights Society) and a PPL (Phonographic Performance Ltd) Licence.

How often will my playlists be updated? Playlists are constantly updated. We aim to renew by 10-20% every month, ensuring your tracks are always fresh.

Open Ear Player: How to use our music player app

How do I login to the Open Ear player? To login, go to and use your venue details. If, for whatever reason, the link is unavailable, please use the direct link to the player -- This link will work offline as well as online.

How do I update the schedule? To update your schedule, you will need to login to using your main business account. This will be the email address you used to sign up with. This will take to you to your business admin account. There you can select a venue and go to the schedule tab to edit.

How much bandwidth does the player use? Our player downloads your track library to your device on initial login. A typical library with around 1000 tracks requires around 2-3 GB. After initial download the player will download new tracks as and when playlists are updated. This happens at first login or, if used for 24/7 playback, at 4am every morning.

Can I use the player for 24/7 playback? Yes, the Open Ear player has been designed for continuous playback. It will restart every morning at 4am to download and update any schedule changes and new music.

What is the Open Ear Solo hardware? Available directly from Open Ear, our Player is a dedicated, simple to use, device. It will be delivered ready to play out of the box, pre-loaded with your playlists and ready to to connect to your existing amplifier. The Player can be controlled via the Open Ear Manager App from your Android or iOS phone or any other device with a Chrome browser. For your peace of mind, it will come with a 12 month warranty and will be pre-loaded with remote access software, should you ever need any help from us.

How do I start my Open Ear Solo? Simply plug it in. Your Player will boot and automatically launch your player.

Does my Open Ear Box need to be connected to the internet? Your Player will play your music both off and online. But, to receive regular updates to your playlists and to validate your Open Ear account it must be connected to the internet at least once every 30 days. Connect an already commissioned ethernet cable from your router to the Player.

Can I leave my Open Ear Box powered on 24/7? Yes.

When are my Open Ear Player playlists updated? If your Player is switched on, updates are scheduled for 4am every morning. If it is switched off, it will look for updates when you switch it on again. Tip: switch your Player on half an hour before your venue opens to allow updates to run.

Hardware Help - Recommendations, compatibility, and minimum specifications

How should I connect my device to my sound system? We recommend that a wired connection be used as it provides the best sound quality, and is the most robust solution.

What devices can I use Open Ear on? Open Ear is available on Windows and Mac OSX, using Google Chrome, and on iOS (iPad/iPhone/iPod Touch) using our app, available on the Apple App store, and Android and FireOS

Open Ear Manager App - Accessing and using the Open Ear Manager App

What is the Open Ear Manager App? Once your Open Ear Player is working and hooked up to your sound system and an internet connection, you can use our manager app to access the controls from anywhere. For iPhones, download the Open Ear Manager App from the Apple store. and open it. For Android phones, or any other device, simply open a Chrome browser and navigate to the Open Ear Manager App. You will be asked for your login details which have been sent with your device. If you can't find them, contact your account manager.

Should I log out when I’ve finished using the app? The Manager App only allows one login at a time so you will need to logout to give other users access.

Using Sonos

How do I connect Open Ear to Sonos? To connect to Sonos using any Open Ear compatible device, you will need a Sonos PLAY:5, CONNECT, or CONNECT:AMP and use the line-in connection. More information is available here.

Importing Spotify Playlists

Can I import a playlist I created in Spotify? Yes, you can use our importer to add it to your playlist library, merge with existing playlists and get the perfect musical mix.