Open Ear have been working with JD Gyms since 2018. A powerhouse in the fitness space, they never compromise on quality, style or member experience. With competitively low prices and over seventy sites across the UK, they are a chain with a difference.
As their number of sites expanded, so did the needs of the business. We were mindful that at different times of day, a differing demographic were using the gyms, on a site by site basis. So in order to appeal to their varied membership, the music had to fluctuate from early morning until late evening, whilst remaining upbeat and motivating at all times.
Our Head of Music Leo Lait worked closely with the senior JD Gyms team to analyse the pattern of member visit times, length of visit etc., before determining a music plan and the curation of a set of initial samples for approval, prior to the approved playlist selection going live across the UK.
He also developed a playlist schedule for each day of the week for each gym, one that accommodated the fluctuating needs of each space and their daily membership mix - where the music needed to differ in feel across each day, whilst importantly keeping the energy levels high at all times.
Through curating this varied music schedule, we have ensured that the music heard whilst working out, covers the needs of all JD Gyms members, helping to motivate them, providing a great visit experience, and in turn, driving retention for JD Gyms.
For a business that attracts such a wide age range of members, thoughtful and flexible selection of music is imperative to consistent customer satisfaction, and studies have shown that the right music can increase customer satisfaction by up to 10%.
We love working with this client and we are proud to watch them grow…
We have enjoyed working with JD Gyms since 2018, and as their business has grown, Open Ear have consistently been responsive and available to help shape the atmosphere that their members experience whilst working out.
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